Next, from the upper-right of the FireFox browser window, select the downloads arrow and then select SetupProd. Read the Microsoft Services Agreement , and then click I agree. If you are running any edition of Windows 7, you must also have. NET Framework 4. Windows 8 and later versions of Windows include at least.
The Microsoft Support and Recovery Assistant offers the best solution for these identified problems:. There are additional scenarios for Outlook on the web, Outlook for Mac, and Mobile devices, plus advanced diagnostics for Exchange Online and Outlook. The Microsoft Support and Recovery Assistant offers automated fixes for many of the issues it detects.
If you elect to perform an automated fix, the recovery actions that are performed by the fix are entered into the log file created by the Microsoft Support and Recovery Assistant.
To view this log file and the recovery actions performed during a scenario, please follow these steps. On the last screen of the scenario, check Open the log file folder after clicking Submit , complete the survey, and then select Submit.
In the pop-up window, open the most recently created log file. Search the log file for "Recovery,". Repeat the search for "Recovery," until you reach the end of the log file.
The following troubleshooting scenarios in the app can be run without a Microsoft account, or the work or school account you use with Office:. If you're an administrator and want to install and start the Microsoft Support and Recovery Assistant from a shared location on a network instead of the default internet location don't use the download link in this article.
Instead, follow the steps in this article on docs. We now have the capability to run Microsoft Support and Recovery Assistant scenarios using a command-line. For more information, read this article on docs. We're sorry, but we don't have a version of the Microsoft Support and Recovery Assistant that can be installed on a Mac.
However, the Outlook for Mac scenario in the app can troubleshoot some issues that occur on your Mac even though the app is installed on a Windows PC.
You'll need an internet connection to download, install, and use the Microsoft Support and Recovery Assistant. Select Remove the application from this computer , and then click OK. When you reach the end of a scenario in the app you're shown a screen where you're asked if we fixed your problem. Select any of the top three options to have the remaining questions in the screen displayed.
You can enter your feedback into the box at the bottom of the screen. Microsoft uses the telemetry data to improve customer experiences and to monitor the health of the application. The amount of telemetry data collected differs with different scenarios. A copy of the telemetry information is saved in a local log file by SaRA.
This process may take a few minutes, but after completion, you will be prompted to exit and restart any open Office programs.
You may then click Close. You may be prompted to reboot your computer to apply all changes and complete setup. You should now be able to go to your Windows device and view the diagnostic data for this device in the Diagnostic Data Viewer app.
Select View Diagnostic Data on Windows. This opens the Diagnostic Data Viewer Settings page. Enter the connection string of your Windows device in the Connection String field. Within a few minutes you should start seeing diagnostic data from Office in the Diagnostic Data Viewer. You only need to turn diagnostic data viewing on or off in one application. That turns diagnostic data viewing on or off for all supported Office applications on the device at the same time.
You can export the data to a comma-separated values CSV text file. Diagnostic event names are displayed in Column B of the. The DDV connection will expire after 24 hours. If you want to continue viewing diagnostic data beyond 24 hours simply re-enable data viewing in Office with the steps above.
If you're trying to view diagnostic data on your device and you get an error that "DDV is not running", even though it is, restart your device and try again.
You won't be able to view diagnostic data on the local device if you've launched Office from the start menu, or a command prompt, with "Run as Administrator". If you're trying to view diagnostic data on a device other than the device it's being collected from for example, viewing diagnostic data for your Mac from a device running Windows , the two devices have to be on the same network.
For example, If any diagnostic data is generated at the very end of a session, Office will cache that data and upload it at the start of the next session. That means in some instances you may see data from the end of the previous session appear at the start of a new session.
Approximate size Age rating For all ages. This app can Access your Internet connection. Permissions info. Installation Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices. Language supported English United States. Additional terms Diagnostic Tool privacy policy Terms of transaction. Seizure warnings Photosensitive seizure warning.
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